Helpdesk & Service Support

This is provided by our Support Team and can be offered via a range of communication media.

The principal types of support we offers are:

• Electronic Support - via email and web site




• Telephone Support



• Remote Support via Internet connection

Support is delivered by experienced and knowledgeable staff. Our Helpdesk support system employs a ticketing system. It records every single call you make and ensures you get the response by the next day. This also means that when you asked a question, you need not repeat yourself whenever you call back with the specific ticket number.

Implementation & Training Services

As part of West Orion's "Commitment to Service" we have a team of field specialists available to deliver our implementation & training services. Our specialists, and those of our Business Partners, understand the importance of implementing appropriately our products to your business and they have the training and background to make it a success.

Our implementation methodology has been developed over the years using the experiences gathered from hundreds of successful implementations. We recognize how important it is that our specialists fully understands your business so that decisions can be made jointly at each stage of the implementation process.